The Micros and Expedia connection will handle directly contracted net rates. Myfidelio.net hotels and hotel group partners are now able to manage such room inventory in an automated manner according to their need. This direct connection to Expedia allows hotels to react quickly to changes in demand.
�We see our cooperation with Expedia as the future of modern tour operating, dynamic pricing and flexible availability, replacing fixed contracted rates and allocations. This flexibility provides ideal conditions to optimize rate management and occupancy levels,� stated Marc Fries, IT-Director of Sunstar Hotels.

�The new direct connect solution provided by myfidelio.net with Expedia allows us to more efficiently manage our rates, inventory and availability right from our Micros property management system, replacing the maintenance of extranets,� continued Mr.Fries. �Reservations are downloaded immediately into our PMS without any additional effort required by the hotel staff. The initial results are very successful and we look forward to strengthening the cooperation with Expedia and myfidelio.net.�
Myfidelio.net is the �Software as a Service� model of the Opera Reservation System, an enterprise solution for the hospitality industry, providing central reservation management services and connections to worldwide distribution channels, such as Expedia, the GDS and the hotel corporate website. Myfidelio.net offers full integration with all hotel solutions offered by Micros, including Opera PMS, Fidelio Suite 8 in Europe, Fidelio Version 6, and Fidelio Version 7.

The new interface between Expedia and Micros� �myfidelio.net� service, which is powered by the Opera Reservation System, offers direct distribution to Expedia for Micros Property Management Systems users including Opera PMS, Fidelio Suite 8 in Europe, and Fidelio Versions 6/7.
Micros launched a new XML-based direct connection between Expedia and Micros� �myfidelio.net� service, which is powered by the Opera Reservation System. This connection is then pushed through to any of Micros’ Property Management Systems including Opera PMS, Fidelio Suite 8 in Europe, and Fidelio Versions 6/7. Sunstar Hotels in Switzerland is the first customer to deploy this powerful solution.
This unique and innovative solution enables Sunstar Hotels to manage all rates, inventory and availability from its Micros Property Management System and to receive reservations directly into its reservation system utilizing myfidelio.net.
With this new direct connection to Expedia, the Sunstar Hotels will benefit from a single point of rates and inventory management, saving substantial labor hours typically required for manual data entry work.

Asia Pacific's leading luxury hotel group, Shangri-La Hotels and Resorts This article or section is written like an .
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Mark blatant advertising for , using . , announces the launch of MICROS-Fidelio's OPERA Central Reservations and Customer Information Systems with a total investment of over US$3 million.

Commenting on the new systems, Martin F. Waechter, Shangri-La's chief marketing officer, said: "Shangri-La is renowned worldwide for its highly personalized service. The new MICROS-Fidelio Opera system allows us to support our staff and ensure consistent service delivery. The easy access to information helps us identify trends enabling us to anticipate guest needs and exceed expectations. The central systems drive all distribution channels of Shangri-La. The group's regional reservations centers in Hong Kong, Tokyo, London and Kuala Lumpur now offer all rates and last room availability to guests, travel agents and companies calling worldwide through toll-free numbers."

Anand Rao, Shangri-La's Chief Information Officer added: "The new systems offer single image inventory, based on real-time synchronization of transactional and profile data between the hotel and central systems. These systems further support rate integrity and last room availability across distribution channels including Shangri-La's hotel direct reservations, worldwide toll-free numbers and the company's website, http://www.shangri-la.com/. Within the next six months, the Shangri-La website and various third party booking engines will be interfaced to the central systems via an XML XML
in full Extensible Markup Language.

Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations. messaging platform. This will allow customers a choice of booking channels and the benefit of the best rates and availability."

Montora Software’s sector for technical support participates in planning, development, maintenance and in implementation of our products. During the last decade, we have had a lot of experience in various projects. The key element for success of informational system is good and well-organized technical support, for both application software and complete information systems. Our company pay special attention to the importance of organizing technical support. We have 9 engineer-experts for technical support, which means that our response for solving the problem is very quick.


The main function of Technical support is:

* Implementation and maintenance of the solutions which are based on Oracle Technology in various Operating Systems: Windows, Sun Solaris, IBM AIX, UnixWare, Linux.
* Implementation and maintenance of the solutions based on the Microsoft Technology: Operating Systems, domains, Active Directory, Mailing system (Exchange), Intranet, Internet access.Defining of technical architecture, implementation and maintenance of Information systems
* Optimization of performance of Information Systems
* The analysis of the problem with performances on the level of the application Software, the components of computers’ networks, Operating Systems, databases. On the basis of this analysis, we suggest actions which must be taken in order to improve performance within existing configuration of the Information system. We also suggest expansion of some segments of the Information system which can often be a bottle-neck.
* Implementation of the information system on the turn-key principle - obtaining hardware, installation and configuring all the parts of the software which are needed; configuring computer’s network.
* Carrying out businesses on demand from the area of Oracle and Microsoft technologies
* Implementation and maintenance of the POS systems by using fiscal printers.
* Training users for particular skills in the area of implementation Oracle and Microsoft technologies

Our engineers had worked in Oracle and Microsoft technical support (implementation and maintenance) for many years and we are also setting up a team for supporting IBM products.
They all have Oracle’s and Microsoft’s certificates in a particular specializing area, which proves their’s competence.

We are constantly improving our knowledge through education and following of professional literature, so we can easily implement and maintain the most recent products from Oracle and Microsoft.

MICROS Systems, Inc. (Nasdaq: MCRS), a leading provider of information technology solutions for the hospitality and retail industries, is pleased to announce that wagamama and MICROS have teamed with Apple to deliver an improved customer experience with its fully integrated, online carry-out service.

wagamama is the first to deploy a Smart Phone Application (app.) that is connected directly to its MICROS point-of-sale (POS) via MICROS's mycentral Dynamic Updates, and is the first restaurant chain based in the UK to deploy a fully integrated phone app. that in the future will facilitate ordering from all its locations, no matter in which country it is located.

The world famous Pan-Asian restaurant chain has launched an end-to-end, fully integrated online ordering facility for carry-out meals. Customers can now place and pay for an order that they collect at an agreed time. The ordering process is accelerated significantly by eliminating the interaction with a member of staff over the telephone and processing the order online via a truly original iPhone App.

"At wagamama, we have always embraced the newest technology, and we are proud to be first-to-market in the restaurant sector with our new iPhone App. Bringing the wagamama experience to the iPhone offers more flexible ordering than ever before, coupled with the speed and quality of service that our customers know and love," stated wagamama CEO, Steve Hill.

"We are delighted to be able to have been a part of an industry first in making the ordering process of carry-out food even easier, faster and much, much more convenient," stated Tim Brown, Vice President, MICROS Strategic Accounts.

The user-friendly system remembers the customer by creating a unique account portfolio which includes all previous orders, simplifying order-entry for repeat customers. wagamama sees speed of service as key to its core values and has always embraced the most current technology. Offering a fully integrated online ordering service improves overall guest experience and employee efficiency; additional benefits include order tracking and links with kitchen systems.

About wagamama

wagamama is a pan-asian restaurant inspired by the hustle and bustle of canteen style japanese noodle bars, but its menu is an unmistakable blend of pan-asian flavors and the freshest seasonal ingredients from closer to home

it has more than 100 restaurants in the uk, europe, the pacific rim, middle east and usa. since 1992 its philosophy remains unchanged: to combine great, fresh and nutritious food in an elegant yet simple setting with helpful, friendly service and value for money

wagamama has been voted london's most popular restaurant by zagat for the fifth year in a row

you can find wagamama in various london locations, basingstoke, bath, birmingham, bournemouth, brighton, bristol, cambridge, canterbury, cardiff, croydon, exeter, glasgow, guildford, harrogate, heathrow terminal 5, high wycombe, kingston, lakeside, leeds, leicester, liverpool, livingston, manchester, milton keynes, newcastle, norwich, nottingham, oxford, reading, salisbury, sheffield, solihull, st albans, tunbridge wells, walton-on-thames, and windsor

Professional Services
The Expertise That Helps Ensure Your Success
To extract the full value from any technology investment, you must plan, design, and implement your solution so it supports your current business objectives and enables future growth and change. You also want to be sure your solution is up and running within your targeted timeframe.

Achieving those goals takes expertise and experience, and MICROS-Retail offers both, through our portfolio of Professional Services.

Work with the experts
The MICROS-Retail team consists of skilled professionals who are highly knowledgeable about our products and have wide experience implementing solutions for diverse retail organizations. Following a proven methodology, they gain an understanding of your current technology environment, business processes, and goals for your solution. Then they help you tailor and configure the system so it meets your unique business requirements.

Our team functions as an extension of yours, providing the expertise and the extra hands you need to augment the skills and resources of your staff. We also work collaboratively with your third-party consultants and technology vendors to help ensure there’s a seamless interface between your MICROS-Retail solution and the vendor products it touches.

By adhering to best practices for project management and risk mitigation, we help ensure your solution is delivered on time, on budget, and in line with your expectations.

MICROS Systems, Inc. (NASDAQ: MCRS), sa sjedištem u Columbiji, Maryland, SAD, je vodeći svjetski proizvođač enterprise rješenja za hotelsku industriju te specijaliziranu maloprodajnu industriju. Globalna mreža se sastoji od više od 3,800 zaposlenika, 52 regionalne podružnice na ključnim tržišnim segmentima i 111 distributera u 45 zemalja.

MICROS je jedini svjetski pružatelj kompletnih sistemskih rješenja za sve tržišne segmente sa globalnom distribucijom i mrežom za podršku za velike ili regionalne lance, lokalne hotele, restorane, fast-food objekte i druge ugostiteljske objekte na tržištu.

MICROS nudi skalabilno rješenje za upravljanje velikim i izuzetno kompleksnim operativnim funkcijama povezanih uz hotele, kasina, zračne luke, tematske parkove, stadione i brodove.