Montora Software’s sector for technical support participates in planning, development, maintenance and in implementation of our products. During the last decade, we have had a lot of experience in various projects. The key element for success of informational system is good and well-organized technical support, for both application software and complete information systems. Our company pay special attention to the importance of organizing technical support. We have 9 engineer-experts for technical support, which means that our response for solving the problem is very quick.


The main function of Technical support is:

* Implementation and maintenance of the solutions which are based on Oracle Technology in various Operating Systems: Windows, Sun Solaris, IBM AIX, UnixWare, Linux.
* Implementation and maintenance of the solutions based on the Microsoft Technology: Operating Systems, domains, Active Directory, Mailing system (Exchange), Intranet, Internet access.Defining of technical architecture, implementation and maintenance of Information systems
* Optimization of performance of Information Systems
* The analysis of the problem with performances on the level of the application Software, the components of computers’ networks, Operating Systems, databases. On the basis of this analysis, we suggest actions which must be taken in order to improve performance within existing configuration of the Information system. We also suggest expansion of some segments of the Information system which can often be a bottle-neck.
* Implementation of the information system on the turn-key principle - obtaining hardware, installation and configuring all the parts of the software which are needed; configuring computer’s network.
* Carrying out businesses on demand from the area of Oracle and Microsoft technologies
* Implementation and maintenance of the POS systems by using fiscal printers.
* Training users for particular skills in the area of implementation Oracle and Microsoft technologies

Our engineers had worked in Oracle and Microsoft technical support (implementation and maintenance) for many years and we are also setting up a team for supporting IBM products.
They all have Oracle’s and Microsoft’s certificates in a particular specializing area, which proves their’s competence.

We are constantly improving our knowledge through education and following of professional literature, so we can easily implement and maintain the most recent products from Oracle and Microsoft.